EUC(L1 Desktop Support Engineer)

Provideonsite desk-side support, with 2-3 years of experience in this field.

● Possessknowledge and experience in Windows 10 and Office 365.

● Handleincidents related to desktop devices (hardware, software, and connectivity) and ensure their resolution.

● ManageIMAC(Install, Move, Add, Change) and desk-side support services.

● Performbreak-fix services for laptops and desktops, both hardware and software.

● Providesupport and maintenance for standard hardware, software, and office applications on desktop devices throughout their lifecycle.

● Supporttheconfiguration, installation, and management of desktop devices, including patch updates, hardware replacements, and remote management using appropriate tools.

● Familiarity with service management tools such as ServiceNow.

● Proficient in EUC tools, remote support tools, Microsoft Office, and Outlook.

● Preferably have knowledge of Lync, VPN, and mobile device support.

● Ensureproperinstallation of desktop images on each device.

● AnalyzeService Desk calls and incident data to identify user training needs and automation opportunities.

● Monitorsecurity profiles and antivirus software on all desktop devices, taking appropriate action to address non-compliance.

● ProvideVIPsupport for desk-side issues as per the contract and act as the point of contact for IT-related matters in the absence of other IT support teams.

● Familiarity with ITIL processes, including incident, change, problem, and service request management, as well as spare and buffer stock management.

● Desirable skills include knowledge of Active Directory, smart hands and feet support, and supporting MAC devices and tablet